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Disponible le : 1/9/2017
Intitulé : Consultant-Formateur ITIL-ITSM
Localisation : 75   Paris    Mobilité : Totale
Prix :    920   €/jour  ( à discuter )


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Compétences :
Expert en Analyse de l'Existant ("Audit"), Conception/Test/Early Life Support des processus/procédures, Aligenment des outils ou avec les outils, Cahier des charges fonctionnels Outils, Formation sur les Processus

Certificats :
ITIL V3 EXPERT
ITIL Foundation V3
ITIL Practitioner Support and Restore IPSR
ITIL Practitioner Release and Control IPRC
ITIL Intermediate Capability Operational Support & Analysis OSA
ITIL Intermediate Capability Release, Control & Validation RCV
ITIL Intermediate Lifecycle Service Operation SO
ITIL Intermediate Lifecycle Service Transition ST
ITIL Intermediate Lifecycle Continual Service Improvement CSI
ITIL Intermediate Management Across Lifecycle MALC
ITIL Intermediate Capability Planning, Protection and Optimization PPO

Dernières expériences professionnelles en tant que Consultant :
• Dec 2014 – Dec 2014 : PC Refresh process (part of Asset Management process) for Capgemini Outsourcing for Schneider Electric Europe : from existing practices, design of a documented process considering Best Practices, existing Policies, with activities description, Roles description, Workflows, Measures and KPI’s setting.
• April 2014 – November 2014 : Support Model design for Sanofi OneIS Worldwide for Timspirit : regarding Incident, Problem, Change, Release, Knowledge, SLM and Configuration/Asset Management processes : baseline analysis worldwide, design the Support Model and its Support Infrastructure in Remedy, design the implementation roadmap.
• January 2014 – June 2014 : Conseil Général de l’Allier for QRPI France : Establish the Vision, Baseline assessment, Agreement on objectives : Incident, Change & Configuration, Design processes, Design relevant documents and CMDB, Transition.
• May 2014 : ITIL Foundation training course : at Manasco in Malines (Belgium)
• April 2014 – May 2014 : ITIL workshops at MIMS in Leugen (Belgium) regarding Incident workflows, Request for Change template, Reporting templates.
• January 2014 – March 2014 : Alcatel-Lucent for Alterest : Design 10 processes (Workshops, Record in power point for training future usage, in Word) : Incident, Problem, Change, Release, SLM, Capacity, Availability, Continuity, Knowledge, Event Management processes.
• January 2014 : ITIL Foundation training courses : at Deloitte at Brussels, at Telecom Lille, at ITIN (CCI Cergy Pontoise)
• May 2013 - December 2013 : Gefco for Capgemini : Design & Implementation Manager of ITIL processes for Gefco SA a newly major outsourced Customer of Capgemini : Scope : Incident, Problem, Change, Release, Configuration/Asset, CSI, Availability, Capacity, Continuity, Events, Service Requests, SLM and Service Catalogue. Help Implementation in BMC ITSM V7.6.4 SaaS.

Dernières expériences professionnelles en tant que Responsable IT :
• 2000 – 2006 : Castorama group (Castorama et Brico Dépôt) Continental Europe Support Manager
• 2004 – 2006 : implementation of the first ITIL processes : Incident and Problem Management
• Hierarchical Manager of Application Level 2 Support team
• Operational management of the outsourcing contract with Atos Origin which scope was : Service Desk and Operations.
• Functional administrator of the ITSM tool.
• 2006 – 2008 : Group Service Control Manager (Castorama, Brico Dépôt et B&Q : English and Chinese Subsidiaries of Kingfisher plc) : Change, Release, Configuration
• Worldwide Standardization of the Change Management process
• Hierarchical manager of teams in UK and France : Change Managers, Configuration manager
• ITIL Leader for Kingfisher plc worldwide


Langues :
Français (langue maternelle)
Anglais usuel et technique courant (parlé, écrit, lu)



 
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